Can customers buy tickets or bookings on the kiosk?

Yes! Our kiosks support virtual product sales, which means customers can purchase tickets, court bookings, memberships, and other digital products directly at the kiosk - not just rent physical equipment.

What Are Virtual Products?

Virtual products are non-physical items sold through the kiosk system. Unlike renting a racket that’s physically dispensed, virtual products are:

• Digital confirmations - No physical item dispensed
• Instant delivery - Confirmation via screen, email, or SMS
• Service access - Grants permission or reservation
• Time-based - Often valid for specific periods

Types of Virtual Products We Support

1. Court and Facility Bookings

Sell court time directly at the kiosk:

• Tennis courts - Single or multi-hour bookings
• Badminton courts - Available time slot selection
• Squash courts - Immediate or advance reservations
• Padel courts - Court type and duration selection
• Pickleball courts - Indoor or outdoor options

Customer Experience:

1. Browse available court times on kiosk screen
2. Select preferred court, date, and duration
3. Pay via card or mobile payment
4. Receive booking confirmation and court access code
5. System unlocks court or provides access instructions

2. Tickets and Passes

Single-Entry Tickets

• Facility day passes
• Single court session access
• Event attendance tickets
• Guest passes

Multi-Visit Passes

• 10-visit punch cards
• Monthly unlimited passes
• Annual memberships
• Family passes

3. Memberships and Subscriptions

New Member Sign-Up

• Monthly memberships
• Annual subscriptions
• Premium tier upgrades
• Family or corporate packages

Membership Renewals

• Automatic renewal processing
• Upgrade to higher tiers
• Add family members
• Extend expiration dates

4. Lessons and Coaching

• Private coaching sessions
• Group lesson enrollment
• Clinic series purchases
• Junior development programs
• Adult beginner packages

5. Events and Tournaments

• Tournament entry fees
• Round-robin event registration
• Social event tickets
• Championships and leagues
• Special event access

6. Add-On Services

• Racket stringing services
• Equipment customization
• Locker rentals
• Towel service
• Refreshment vouchers

Virtual + Physical Product Bundles

One of our powerful features is combining virtual and physical products in a single transaction:

Example Bundles

“Complete Player Package”

• 1-hour court booking (virtual)
• Racket rental (physical)
• Ball rental (physical)
• Total: One convenient transaction

“Try Tennis Package”

• Beginner lesson registration (virtual)
• Racket rental for lesson (physical)
• Court time for practice after lesson (virtual)

“Tournament Player Kit”

• Tournament entry (virtual)
• Premium racket rental (physical)
• Event t-shirt (physical - from dedicated locker)

How Virtual Product Sales Work

Technical Implementation

1. Inventory Management

   • Virtual products have “unlimited” inventory
   • Or limited by bookings, time slots, or capacity
   • Real-time availability checking

2. Payment Processing

   • Same payment system as physical rentals
   • Instant payment confirmation
   • Receipt generation and delivery

3. Confirmation Delivery

   • On-screen: Booking details and confirmation number
   • Email: Detailed confirmation with QR code
   • SMS: Text message with access instructions
   • Printed receipt: Optional physical ticket (if thermal printer equipped)

4. System Integration

   • Updates booking calendar in real-time
   • Syncs with access control systems
   • Records in membership database
   • Triggers automated communications

Customer Identification Options

For virtual products requiring customer records:

• Credit card tokenization - Anonymous customer ID
• Email address entry - For receipts and future access
• Phone number - SMS confirmations and lookup
• Membership card scan - Existing members
• QR code scan - From booking app or website

Benefits of Virtual Product Sales

Revenue Diversification

• Additional revenue streams beyond equipment rental
• Higher transaction values with bundled offerings
• Recurring revenue from memberships and subscriptions
• Upsell opportunities at point of service

Operational Efficiency

• 24/7 sales availability even when office closed
• Reduced staff time on bookings and ticketing
• Automated processing from sale to fulfillment
• Paperless transactions reduce administrative work

Customer Convenience

• Self-service 24/7 for bookings and purchases
• Instant gratification immediate confirmations
• One-stop shop for all venue services
• Contactless service modern, hygienic experience

Better Capacity Utilization

• Fill off-peak times with promotional pricing
• Last-minute bookings utilize unused capacity
• Dynamic pricing adjust based on demand
• Package deals encourage longer visits

Virtual Product Configuration

Customize virtual products to your venue:

Pricing Options

• Fixed pricing - Standard rates
• Dynamic pricing - Vary by time, day, season
• Member discounts - Tiered pricing by membership level
• Promotional rates - Special offers and packages

Availability Rules

• Operating hours - Align with facility schedule
• Blackout dates - Exclude holidays or events
• Capacity limits - Maximum concurrent bookings
• Advance booking window - How far ahead customers can book

Business Rules

• Minimum/maximum durations - Booking length restrictions
• Cancellation policies - Refund rules and timeframes
• No-show policies - Penalties or restrictions
• Modification rules - Change or reschedule policies

Integration with Venue Systems

Virtual products can integrate with:

Access Control Systems

• Door locks and court access
• Turnstile or gate entry
• Lighting and HVAC control
• Automated facility systems

Scheduling Software

• Court booking calendars
• Instructor schedules
• Facility availability
• Resource allocation

Membership Platforms

• Member databases
• Billing systems
• CRM platforms
• Loyalty programs

Communication Systems

• Automated emails
• SMS notifications
• Push notifications
• Digital signage updates

Analytics and Reporting

Track virtual product performance:

• Sales by product type - Most popular offerings
• Revenue attribution - Virtual vs. physical
• Conversion rates - Browse to purchase
• Bundle performance - Most popular combinations
• Time-based trends - Peak booking times
• Customer behavior - Purchase patterns

Use Cases by Venue Type

Private Tennis Clubs

• Use case: Members book courts and lessons at kiosk
• Benefit: Reduces front desk calls and emails
• Result: Staff focuses on member service, not booking admin

Public Sports Centers

• Use case: Casual users purchase day passes and court time
• Benefit: 24/7 booking availability increases utilization
• Result: 30-40% more bookings during off-hours

Hotel and Resort Facilities

• Use case: Guests book activities and rent equipment
• Benefit: Self-service reduces staffing requirements
• Result: Enhanced guest experience, lower labor costs

University Recreation Centers

• Use case: Students purchase semester passes and rent gear
• Benefit: Fast transactions during busy periods
• Result: Shorter wait times, higher satisfaction

Common Virtual Product Scenarios

Scenario 1: Walk-In Court Booking

Customer arrives without reservation:

1. Approaches kiosk to check availability
2. Sees next available court in 15 minutes
3. Books 1-hour slot for $25
4. Pays with Apple Pay
5. Receives SMS with court number and access code
6. Court door unlocks automatically at start time

Scenario 2: Membership Purchase

New customer wants to join:

1. Browses membership options on kiosk
2. Compares monthly vs. annual pricing
3. Selects annual membership ($600)
4. Enters email and basic info
5. Pays with credit card
6. Receives digital membership card via email
7. Can immediately book courts and rent equipment

Scenario 3: Lesson and Equipment Bundle

Customer booking first lesson:

1. Selects “Beginner Tennis Lesson” ($50)
2. System suggests adding racket rental ($10)
3. Accepts bundle discount (total $55 instead of $60)
4. Chooses lesson time slot
5. Completes payment
6. Receives lesson confirmation email
7. Racket automatically reserved and dispensed at lesson time

Customization and Branding

Virtual products can be customized:

• Custom naming - Use your venue’s terminology
• Branded confirmations - Emails and receipts with your logo
• Localized content - Multiple language support
• Visual design - Match your venue’s look and feel
• Terms and conditions - Your policies and rules

Getting Started with Virtual Products

To enable virtual product sales:

1. Define your offerings - What virtual products to sell
2. Set pricing - Rates, discounts, and packages
3. Configure availability - Times, capacity, rules
4. Integration planning - What systems to connect
5. Staff training - How to support and manage

Implementation typically takes 2-4 weeks from planning to launch.

Future Enhancements

We’re continuously developing new virtual product capabilities:

• AI-powered recommendations - Suggest products based on behavior
• Group bookings - Coordinate multiple customers
• Waitlist management - Auto-notify when spots open
• Gift certificates - Digital vouchers and promotions
• Subscription management - Auto-renewals and downgrades

Want to sell more than just equipment? Contact us to discuss how virtual products can increase your venue revenue and improve customer experience.